JK TECHNOLOGY PTE LTD
IT Helpdesk Engineer
Singapore•Full-time
About the Job
Work Location: Kaki Bukit
Work Hours: Mon to Fri 9am - 6.30pm
Responsibilities:
- Handle PC support and troubleshooting for both software and hardware.
- Diagnose and resolve simple technical issues on printers, networks and server.
- Identify and escalate situations requiring urgent attention.
- Resolve issues through the ticketing system on the first touch whenever possible.
- Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs).
- Participate in projects when required.
Requirements:
- Diploma in Computer Sciences, Information Technology, or a related field preferred.
- Preferably 1-2 years of experience in an IT Help Desk environment.
- Excellent problem solving, communication, and interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment is preferred.
- Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and service.
- Able to handle support via various mode such as phone, email, TeamViewer and etc.