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Work Location: Kaki Bukit

Work Hours: Mon to Fri 9am - 6.30pm

Responsibilities:

Handle PC support and troubleshooting for both software and hardware.
Diagnose and resolve simple technical issues on printers, networks and server.
Identify and escalate situations requiring urgent attention.
Resolve issues through the ticketing system on the first touch whenever possible.
Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs).
Participate in projects when required.

Requirements:

Diploma in Computer Sciences, Information Technology, or a related field preferred.
Preferably 1-2 years of experience in an IT Help Desk environment.
Excellent problem solving, communication, and interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment is preferred.
Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and service.
Able to handle support via various mode such as phone, email, TeamViewer and etc.

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Apply for IT Helpdesk Engineer at JK TECHNOLOGY PTE LTD